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Service delivery policy

Last updated: 9 October 2026

Who we are. Dinesuit is a product of GENMIRA TECHNOLOGY SOLUTIONS (Proprietorship), legal name NIVETHA, GSTIN 33AVDPN2909B2Z2. Address: HIG 4 Flat No 24, TNHB 1500 Flats, TNHB Main Road, Sholinganallur, Chennai, Tamil Nadu 600119. Phone / WhatsApp: +91 70101 05153. E-mail: support@dinesuit.com.

What we deliver

Dinesuit is a software service (SmartMenu, POS, Owner Dashboard, Staff One and their add-ons). There is nothing to ship: no physical goods are sent to you.

When it starts

Your plan is switched on automatically as soon as PhonePe confirms your payment, normally within seconds. You will see a confirmation page with your order number, the products now open to you and the date your plan runs until, and a GST invoice is available from My subscription.

How you use it

Sign in to each product from the Products page with the e-mail and password you registered with. The POS also installs as a Windows application from the download page.

If it does not start

If your payment was taken but the plan does not appear within a few minutes, message us on WhatsApp +91 70101 05153 or write to support@dinesuit.com with your order number and we will activate it by hand.

Set-up help

If you would like help loading your menu and recipes, we do it on a call or on WhatsApp. This is part of getting started and does not change when your plan begins.